The building you own. The business you run. A commercial insurance broker on your side.
Insurance is a promise. We make sure it's not broken. Tell us what you own and what you do. We compare insurers and explain the cover, so you can decide what fits.
A good broker is the one that helps you when things get tough. And that is exactly my experience with Consolidated Insurance Brokers! Not only do they always help me find the best insurance deal... when I need to claim or ask questions or deal with tricky insurance stuff - that's when they are worth their weight in gold! Thankyou team CIB - you make my life easier! Love your work :)
We had excellent service in obtaining insurance on a newly purchased commercial property. Clayton Rowlings explained everything so clearly and very patient with many questions regarding different options. Highly recommended! Thanks Clayton.
Tracey helped me sort out professional indemnity and public liability insurance for my new business - she was super helpful throughout the process helping me navigate for the first time.
Deja provided a prompt and professional service in securing a policy that suited my requirements.
Terrific experience with Gina. I had a difficult policy which other brokers couldn't find a solution for. Gina had an option for me within a few hours. I would highly recommend.
Thank you so much Cyndie for your help/advice/service. You made the whole process so easy. Thank you again.
Jason Armstrong
Alison was a life-saver for us, staying after hours to make sure that we could get the building insurance coverage we urgently needed for a property purchase.
Debbie was always happy to help with my questions and very prompt with her service.
Hi I can highly recommend Aimee Spencer for all your insurance needs she has done a fantastic effort on keeping my insurance policy once again Many Thanks for all your work
Saskia Van Oostveen was efficient, professional, accurate, helpful and friendly throughout the entire process. Highly recommend!
A great experience with Tori, attaining some tricky commercial insurance, she was very professional in catering to your needs, whilst also having a quick turn around.
Jade was wonderful, finding me insurance coverage for a commercial property. Greatly appreciated her excellent service.
I contacted Tracey E from Consolidated Insurance Brokers for some commercial property quotes. Tracey was super helpful helpful, friendly and provided great advice. Highly recommend for all your insurance needs!
Thanks for your assistance Dylan with car insurance inquiry you have been really helpful and professional.
Shona was always available and answered all my queriers.
A1 service and happy to recommend.
I contacted Renay after she was recommended by a family friend, for home and contents insurance. She was prompt and helpful and had me all sorted in a couple of days. Highly recommend!
I needed fast transit insurance this week and Daniel Roussounis was outstanding in his immediate response and getting this organized for me. Can't recommend Daniel and Consolidated Insurance Brokers highly enough!
Second year organising insurance with Jim K., did not have any issues and a smooth transition. I recommend
May Lewong at the Emerald office was amazing. Easy to deal with and was quick and efficient.
Reena was absolutely fantastic during the entire process helping me set you our new home and contents insurance. Would definitely recommend to anyone.
Natasha as always, gives us professional, exceptional service and would recommend her to any business :-)
Insurance Business Australia Awards 2026 and Top Brokerages 2023
Deal with an insurer directly and it doesn't have to act in your best interests. Acting in yours is our whole job.
Why a broker exists
Find the gaps before you need to claim.
Illustration: a simplified example policy, not a real document.
Direct from your insurerNot broker-checked
CLAIM DAY
Commercial Property PolicyOff-the-shelf policy from the insurer
You hope you're covered.However…
Sum insuredNot verified
Key exclusionsNot explained
Claim conditionsNot tested
Recovery timelineAssumed
The policy is real. Your recovery is still an assumption...If a fire destroys your business tonight, the claim may be the first time anyone tests whether the building, and the business inside it, can come back.
You paid for cover.By the time you discover a gap, the income has stopped, the bills haven't, and reopening may no longer be your choice.
Imagine any other business worked like this. You walk in, describe exactly what you need and pay in full. Only at the worst moment of your life do you find out whether you got it. A shop run that way would be torn apart in the local Facebook group within a week. In insurance, it's Tuesday.
Why use a broker
Buy direct, and the gaps are yours to catch. Come to us, and they're ours.
Illustration: a simplified example of what we check, not a real policy document.
CIB review layerWhat a broker checks
Sum insuredReviewed
Key exclusionsExplained
Claim conditionsExplained
Recovery timelineDiscussed
Investigated · advised · documented
With CIBThe checking becomes our job.
We investigate, advise and document what we checked, so finding the gaps is no longer left to you.
We start by understanding your situation. Then we investigate the policy, explain the gaps we find and help you choose the cover.
We start by finding out what you can't afford to lose.
A fire, a flood or a claim that went wrong can change how you think about insurance. Tell us what matters to you. Once we understand what you need to protect, we can explain the cover and help you choose a policy.
What happens when you ring us?
Ring or send an enquiry. A broker will talk with you to understand what you need and explain the next steps.
We aim to match you with a broker experienced in your type of insurance. You normally stay with that broker, who gets to know your business.
If you need to claim, a specialist claims manager handles it while your broker stays involved. Read about CIB or see how a broker helps you.
If we look after your insurance, tell us what happened. You do not need to know whether it is covered or which part of the policy applies. Have photos, the date and any police report number handy if you can. We deal with the insurer on your behalf.
Call our claims team on 07 3292 1100. Our claims manager is available from 9am to 5pm Monday to Friday. An account manager takes calls from 8am to 6pm Monday to Friday. Our after-hours service takes claim calls at other times.
