Claims
Our team is here to help
Let's get you back on track.
Submit your claim details using the form below or give us a call to start the claims process.
Call Now: 07 3292 1100
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Things to do
- Make sure everyone involved is safe. If necessary, call emergency services.
- Call us. Let us know straight away when you become aware of a claim, or a potential claim.
- Take Photos of the Damage. Especially if you have to clean it up or do emergency repairs!
- Prevent further loss. Take reasonable steps to make sure your property isn’t further damaged.
- Be reasonable. Remember your insurance is there to make good on a loss – not to make you better off.
Don't...
- Repair/Replace without authority. The insurer might want to assess the damage, and if they can’t, you’ll have to prove the loss.
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Admit Liability. You might know it’s your fault, but you can’t admit this – it may be used against you to deny your claim entirely.
We’ll report it to the insurer and they’ll sort it out.
Can you prevent further damage?
Although you shouldn’t normally repair without authority, if your roof has been damaged in a storm, you’re well within your rights to do what’s necessary to prevent further damage – e.g. emergency repairs to stop more water coming in.
Just make sure you take photos where possible, and call us as soon as you can so we can advise you and get the insurer on side for the claim.
Meet our Claims Manager
Karen Barton has been the centrepoint of CIB claims service since 2014, managing all incoming claims on behalf of our clients. With over 20 years experience in insurance, Karen knows how to navigate the red tape and bureaucracy of insurance companies to get the best possible result for our clients.
With practical advice, Karen will give you realistic expectations on what to expect and help you manage your claims situation. Claims can be an emotional event - but Karen will help break down what you need to do into practical steps and give you timeframes so you can plan accordingly.
Knowing that you are getting fit for purpose insurance from your Account Manager and pragmatic claims advice from Karen will give you confidence that you are protected for what you need.
Speak to our Claims Manager
Our specialist claims manager, Karen, is available to help you get the best outcome possible.
HOURS: Mon-Thurs 8:30am-5:00pm
